Front End Service Team Supervisor

$43,680 - $64,480/Yr

Walmart - Sioux Center, IA

Full-time - Entry Level

Sioux Center, IA

10,001+ employees

General Merchandise Retailers

About the position

The Front End Service Team Supervisor at Walmart is responsible for overseeing the front-end service associates, ensuring compliance with company policies, and delivering exceptional customer service. This role involves managing financial transactions, processing returns and refunds, and assisting customers with their inquiries. The supervisor plays a key role in maintaining a positive shopping experience for customers while also supporting the team in achieving performance goals.

Responsibilities

• Supervise front-end service associates to ensure compliance and customer service standards are met.
• Assist customers with returns, refunds, and financial transactions.
• Provide support and guidance to team members in handling customer inquiries.
• Monitor performance metrics and implement strategies to improve service quality.
• Ensure a clean and organized front-end area for a positive customer experience.

Requirements

• High school diploma or equivalent.
• Previous experience in a retail or customer service environment.
• Strong leadership and communication skills.
• Ability to stand for long periods and manage a fast-paced work environment.

Nice-to-haves

• Experience in a supervisory role within retail.
• Familiarity with Walmart's policies and procedures.

Benefits

• Medical, vision, and dental coverage.
• 401(k) retirement plan.
• Company-paid life insurance.
• Paid time off including parental leave, family care leave, and bereavement.
• Short-term and long-term disability benefits.
• Company discounts.
• Adoption and surrogacy expense reimbursement.
• Education benefits through Live Better U program.