Front End Service Team Supervisor

$39,520 - $64,480/Yr

Walmart - Abingdon, VA

Full-time - Entry Level

Abingdon, VA

General Merchandise Retailers

About the position

The Front End Service Team Supervisor at Walmart is responsible for overseeing the front end service associates, ensuring compliance with company policies, and delivering exceptional customer service. This role involves managing financial transactions, processing returns and refunds, and assisting customers with their inquiries. The supervisor will also be expected to maintain a positive shopping experience for customers while leading a team of associates.

Responsibilities

• Supervise front end service associates to ensure compliance and customer service standards are met.
• Assist customers with inquiries and provide support during financial transactions.
• Process returns and refunds efficiently and accurately.
• Maintain a clean and organized front end area for optimal customer experience.
• Train and mentor new associates on customer service best practices and company policies.

Requirements

• High school diploma or equivalent.
• Previous experience in a retail or customer service environment.
• Strong leadership and communication skills.
• Ability to stand for long periods and work in a fast-paced environment.

Nice-to-haves

• Experience in a supervisory role within retail.
• Familiarity with financial transaction processes and cash handling.

Benefits

• Medical, vision, and dental coverage.
• 401(k) retirement plan.
• Company-paid life insurance.
• Paid time off including parental leave, family care leave, and bereavement.
• Short-term and long-term disability benefits.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U education benefit program covering tuition, books, and fees.