Front End Supervisor/Key Holder

$39,520 - $43,680/Yr

Walter Stewart's Market - New Canaan, CT

Part-time - Entry Level

New Canaan, CT

About the position

The Front End Supervisor/Key Holder at Walter Stewart's Market plays a crucial role in supporting the Customer Service management team to enhance the shopping experience for customers. This part-time position is ideal for individuals, particularly college students, who are looking to develop their leadership skills while ensuring efficient front-end operations and exceptional customer service.

Responsibilities

• Assist with the supervision and management of front end staff, ensuring they are well-trained and motivated to deliver excellent customer service.
• Assist with cash handling procedures, ensuring accuracy in transactions and adherence to company policies.
• Manage inventory levels at the front end, coordinating with other departments to ensure product availability.
• Develop and implement training programs for new employees, focusing on customer service skills and operational procedures.
• Handle customer inquiries and complaints professionally, utilizing effective phone etiquette to resolve issues promptly.
• Monitor shift operations, ensuring that all tasks are completed efficiently and effectively during busy periods.
• Perform cash reconciliation and closing of the store.

Requirements

• Strong management skills with the ability to lead a team effectively.
• Proficient in administrative tasks related to front end operations.
• Experience in cash handling and financial transactions.
• Strong communication skills- phone and email.
• Ability to supervise staff while fostering a positive work environment.
• Punctuality and dependability.
• Adaptability to new situations and challenges.
• Competent in shift management, ensuring smooth transitions between shifts while maintaining service quality.

Benefits

• 401(k)
• 401(k) matching
• Employee discount