Front Gate Clerk (After-School Program)

$39,520 - $39,520/Yr

Boys & Girls Clubs Of The Los Angeles Harbor - Los Angeles, CA

Part-time - Entry Level

Los Angeles, CA

Religious, Grantmaking, Civic, Professional, and Similar Organizations

About the position

The Front Gate Clerk position at the Boys & Girls Club of the Los Angeles Harbor serves as the first point of contact for members, parents, and visitors in an after-school program. This role involves handling student registrations, managing data entry, and providing customer assistance while ensuring a secure and organized front desk environment. The clerk is responsible for enforcing identification policies, responding to inquiries, and maintaining communication with staff and parents.

Responsibilities

• Enforce individual members' identification and guest visitation policies including verification of entry.
• Provide general information and answer inquiries about the Boys & Girls Clubs of LA Harbor programs and activities.
• Enter information into the database system and provide reports as needed.
• Ensure all data remains secure and follow all safety measures.
• Responsible for sign-in sheets which are organizational legal documents.
• Share data with staff to facilitate data analysis.
• Be alert to any situation or condition that requires the attention of a Supervisor.
• Respond quickly and effectively in emergency situations.
• Assist with the coordination of special events.
• Keep the front desk clean and organized at all times.
• Decorate the Front Desk area and update bulletin boards as needed.
• Assume other duties as assigned.
• Establish positive rapport with Site Directors, program staff, volunteers, members, and parents.

Requirements

• High School Diploma is mandatory; college experience is preferred.
• A minimum of one year clerical and customer service experience.
• Ability to use common office equipment.
• Working knowledge of Microsoft Office applications including Outlook, Word, Excel, PowerPoint, and Publisher.
• Typing/keyboarding skills of at least 40 wpm.
• Bilingual (Spanish is required for this position).
• Strong written and verbal communication, and interpersonal skills.
• Highly motivated and dedicated to the organizational mission.
• Mathematical skills.
• Strong organization skills with the ability to work on multiple concurrent activities.
• High degree of accuracy and attention to detail.
• Ability to motivate youth and manage behavior problems.
• Ability to deal with the general public.
• Ability to organize and supervise members in a safe environment.

Benefits

• 401(k)