Front of House / Customer Service Manager

$39,520 - $39,520/Yr

Chick-fil-A - Brunswick, OH

Part-time,Full-time - Entry Level

Brunswick, OH

Food Services and Drinking Places

About the position

At Chick-fil-A Brunswick, we are committed to creating lasting, positive change through servant-leadership. As a Customer Service/Front of House (FOH) Manager, you will play a vital role in our mission to continually refresh our guests, our community, and our team. This is a full-time role that requires attention to detail, effective conflict resolution skills, and the ability to handle pressure while ensuring smooth operations. Our core values guide everything we do: Respect, Stewardship, Integrity, Leadership, and Growth. Join our Chick-fil-A Brunswick family, where we work together to provide each other and our guests with REMARKable experiences. Here, you'll find a safe environment where we build meaningful relationships with our guests, knowing their names, stories, and needs. Our business thrives on deep connections that extend beyond our products, nourishing the souls of our guests and our team. Why You'll Love Working for Us: We understand the importance of personal time and offer flexible schedules that prioritize work-life balance. We are committed to investing in our employees' growth and development, providing opportunities for career advancement, leadership development, and ongoing training. Join a team that prides itself on delivering the best customer service in the fast food industry. Our dedication to serving our guests and each other sets us apart. We work hard, but never miss an opportunity to celebrate our achievements together. We provide thorough training in all aspects of our restaurant operations.

Responsibilities

• Ensure appropriate staffing levels and smooth operations in the front of house.
• Train and support new FOH / hospitality staff.
• Drive strategic business results through focused actions.
• Foster positive employee relationships and provide coaching and feedback.
• Manage inventory, facilities, and operational procedures.
• Take ownership of the front-of-house facilities, ensuring that the restaurant is organized and follows sanitation and food safety procedures.

Requirements

• Must be 18 years of age or older.
• Must be able to work full-time, minimum of 40 hours per week.
• Experience as a leader, preferably in a customer service, hospitality, or FOH environment.
• Ability to lift up to 50 lbs, stand for up to 8 hours, and be physically active for extended periods.
• Must be able to work in a fast-paced environment and maintain a positive attitude under pressure.
• Team-oriented, adaptable, dependable, coachable, and strong work ethic.
• Ability to communicate effectively with guests and team members.

Benefits

• Flexible schedule
• Gym membership
• Opportunities for advancement
• Paid time off
• Vision insurance