Front of House Manager (Hospitality Manager) - Waco

$31,000 - $61,000/Yr

TopGolf - Waco, TX

Full-time - Mid Level

Onsite - Waco, TX

Performing Arts, Spectator Sports, and Related Industries

About the position

The Front of House Manager at Topgolf is responsible for leading the team to deliver exceptional service and hospitality to guests. This role involves training and coaching associates to ensure a high level of guest satisfaction while managing operational responsibilities such as shift management, hiring, scheduling, and inventory management. The Hospitality Manager plays a crucial role in maintaining the venue's operational standards without compromising the guest experience.

Responsibilities

• Supervise the team in providing best-in-class service on a daily basis
• Coach and develop the team and drive Associate engagement
• Uphold operating procedures and service and safety standards, especially Guest Satisfaction
• Ensure all Guest areas are staffed and functioning efficiently
• Delegate tasks
• Demonstrate Topgolf's Core Values: Fun, One Team, Excellence, Edgy Spirit and Caring
• Focus on business metrics to drive performance
• Maximize profit and revenue
• Perform other operational duties as assigned by your manager

Requirements

• 5+ years of restaurant, hotel or golf course management experience with at least 1 recent year as an Assistant General Manager or General Manager
• High school diploma or equivalent
• Excellent communication, time management and organization skills
• Ability to work on a team
• Energy and enthusiasm
• A high level of self-awareness, receptivity to change and integrity
• Ability to work in extreme weather conditions for extended periods of time
• Availability to work varied shifts, including evenings, weekends and holidays
• Ability to stand and walk for long periods of time including maneuvering up and down stairs
• Ability to obtain required licenses and certifications for your location