Front of House Manager (Hospitality Manager)

Topgolf Payroll Services - Pittsburgh, PA

Full-time - Mid Level

Pittsburgh, PA

Amusement, Gambling, and Recreation Industries

About the position

As a Front of House Manager at Topgolf, you will play a pivotal role in ensuring the smooth operation of our venue while providing exceptional service to our guests. You will be responsible for scheduling, leading, and managing a team of Bayhosts, offering guidance, training, and conducting performance evaluations to foster a high-performing team. Your leadership will be crucial in overseeing the day-to-day operations of the venue, ensuring that cleanliness, organization, and efficient service are maintained at all times. In this role, you will monitor and maintain appropriate inventory levels for supplies and equipment, ensuring that the venue is always prepared to meet guest needs. Collaboration with other departments will be essential as you coordinate guest reservations and bay assignments, ensuring a seamless experience for all visitors. You will also handle guest inquiries, concerns, and feedback, resolving issues promptly and professionally to enhance the overall guest experience. Implementing and enforcing company policies and procedures will be a key responsibility, as you uphold service standards and ensure that all team members adhere to safety protocols and health regulations. Your commitment to continuous improvement will drive you to seek innovative ideas and process enhancements that elevate the guest experience and contribute to the success of the venue.

Responsibilities

• Schedule, lead, and manage a team of Bayhosts, providing guidance, training, and performance evaluations.
• Oversee the day-to-day operations of the venue, ensuring cleanliness, organization, and efficient service.
• Monitor and maintain appropriate inventory levels for supplies and equipment.
• Collaborate with other departments to coordinate guest reservations and bay assignments.
• Handle guest inquiries, concerns, and feedback, resolving issues promptly and professionally.
• Implement and enforce company policies and procedures to uphold service standards.
• Train Bayhosts in safety protocols and ensure adherence to safety and health regulations.
• Continuously improve the guest experience through innovative ideas and process enhancements.

Requirements

• Prior experience in a hospitality or guest service role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Ability to work in a fast-paced environment and adapt to changing demands.
• Attention to detail and a commitment to delivering outstanding guest service.
• Knowledge of safety regulations and protocols.
• Experience with point-of-sale (POS) systems is a plus.

Benefits

• Free Mental Health Benefits for everyone.