Front of House Manager (Hospitality Manager)

Topgolf Payroll Services - West Chester, PA

Full-time - Mid Level

West Chester, PA

Amusement, Gambling, and Recreation Industries

About the position

The Front of House Manager (Hospitality Manager) is responsible for overseeing the training and development of hospitality staff at Topgolf's West Chester venue. This role involves setting up hiring events, collaborating with department heads to identify training needs, and delivering engaging training programs. The manager will also evaluate training effectiveness and ensure that all staff receive proper training to enhance guest service and hospitality standards.

Responsibilities

• Set up and run hiring events to keep up with venue staffing needs.
• Collaborate with department heads to identify specific training gaps or needs for hospitality staff.
• Deliver engaging training programs for managers and associates.
• Organize and inventory training materials, manuals, and resources to support training initiatives.
• Evaluate the effectiveness of training programs through assessments and feedback, making improvements as necessary.
• Coordinate and schedule training sessions to ensure all staff receive proper training.
• Monitor the performance and progress of trainees, providing coaching and additional support when required.
• Stay updated on industry trends and best practices in hospitality training.

Requirements

• Bachelor's degree in Hospitality Management, Training & Development, or a related field; Master's degree is a plus.
• Proven experience as a Training Manager in the hospitality industry.
• Excellent knowledge of hospitality principles, guest service, and etiquette.
• Effective communication and interpersonal skills.
• Experience with learning management systems (LMS) is preferred.
• Ability to assess training needs and develop customized training solutions.

Benefits

• Free Mental Health Benefits for everyone.