Front of House Manager (Hospitality Manager)

TopGolf - Chesterfield, MO

Full-time - Mid Level

Chesterfield, MO

Performing Arts, Spectator Sports, and Related Industries

About the position

The Training Manager at Topgolf is responsible for developing and implementing training programs for hospitality staff to ensure they meet the venue's staffing needs. This role involves collaborating with department heads to identify training gaps, delivering engaging training sessions, and evaluating the effectiveness of these programs. The Training Manager will also monitor trainee performance and stay updated on industry trends to enhance training initiatives.

Responsibilities

• Set up and run hiring events to keep up with venue staffing needs.
• Collaborate with department heads to identify specific training gaps or needs for hospitality staff.
• Deliver engaging training programs for managers and associates.
• Organize and inventory training materials, manuals, and resources to support training initiatives.
• Evaluate the effectiveness of training programs through assessments and feedback, making improvements as necessary.
• Coordinate and schedule training sessions to ensure all staff receive proper training.
• Monitor the performance and progress of trainees, providing coaching and additional support when required.
• Stay updated on industry trends and best practices in hospitality training.

Requirements

• Bachelor's degree in Hospitality Management, Training & Development, or a related field; Master's degree is a plus.
• Proven experience as a Training Manager in the hospitality industry.
• Excellent knowledge of hospitality principles, guest service, and etiquette.
• Effective communication and interpersonal skills.
• Experience with learning management systems (LMS) is preferred.
• Ability to assess training needs and develop customized training solutions.