TopGolf - Waco, TX

posted 2 months ago

Full-time - Mid Level
Waco, TX
Performing Arts, Spectator Sports, and Related Industries

About the position

The Front of House Manager at Topgolf is responsible for ensuring exceptional guest experiences by leading a team of Bay hosts and overseeing venue operations. This role focuses on maintaining high service standards and enhancing the overall guest experience through effective management and innovative improvements.

Responsibilities

  • Schedule, lead, and manage a team of Bayhosts, providing guidance, training, and performance evaluations.
  • Oversee the day-to-day operations of the venue, ensuring cleanliness, organization, and efficient service.
  • Monitor and maintain appropriate inventory levels for supplies and equipment.
  • Collaborate with other departments to coordinate guest reservations and bay assignments.
  • Handle guest inquiries, concerns, and feedback, resolving issues promptly and professionally.
  • Implement and enforce company policies and procedures to uphold service standards.
  • Train Bayhosts in safety protocols and ensure adherence to safety and health regulations.
  • Continuously improve the guest experience through innovative ideas and process enhancements.

Requirements

  • Prior experience in a hospitality or guest service role.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal abilities.
  • Ability to work in a fast-paced environment and adapt to changing demands.
  • Attention to detail and a commitment to delivering outstanding guest service.
  • Knowledge of safety regulations and protocols.
  • Experience with point-of-sale (POS) systems is a plus.
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