Front of House Manager - Hospitality

Topgolf Payroll Services - Waco, TX

Full-time - Mid Level

Waco, TX

Amusement, Gambling, and Recreation Industries

About the position

The Front of House Manager is responsible for ensuring exceptional guest experiences at Topgolf venues. This role involves leading a team of Bay hosts, overseeing daily operations, and maintaining high service standards to enhance the overall guest experience.

Responsibilities

• Schedule, lead, and manage a team of Bayhosts, providing guidance, training, and performance evaluations.
• Oversee the day-to-day operations of the venue, ensuring cleanliness, organization, and efficient service.
• Monitor and maintain appropriate inventory levels for supplies and equipment.
• Collaborate with other departments to coordinate guest reservations and bay assignments.
• Handle guest inquiries, concerns, and feedback, resolving issues promptly and professionally.
• Implement and enforce company policies and procedures to uphold service standards.
• Train Bayhosts in safety protocols and ensure adherence to safety and health regulations.
• Continuously improve the guest experience through innovative ideas and process enhancements.

Requirements

• Prior experience in a hospitality or guest service role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Ability to work in a fast-paced environment and adapt to changing demands.
• Attention to detail and a commitment to delivering outstanding guest service.
• Knowledge of safety regulations and protocols.
• Experience with point-of-sale (POS) systems is a plus.

Benefits

• Free Mental Health Benefits for everyone.