Front of House Manager - Tampa Bay Hospitality

Water Oak Grill - Clearwater, FL

Full-time - Mid Level

Clearwater, FL

Food Services and Drinking Places

About the position

The Front of House Manager is responsible for overseeing all front-of-house operations in a vibrant and fast-paced family restaurant group. This role focuses on ensuring seamless service and creating a warm, welcoming environment for guests. The ideal candidate will lead and inspire the front-of-house team, maintaining high service standards and a commitment to excellence in hospitality.

Responsibilities

• Lead, train, and manage the front-of-house team, ensuring excellent service standards at all times.
• Maintain a polished, professional appearance and a positive, engaging attitude.
• Ensure staff is punctual, well-groomed, and prepared to serve guests with enthusiasm and professionalism.
• Oversee daily operations, including reservations, seating arrangements, and service flow to ensure an exceptional guest experience.
• Develop and maintain strong knowledge of the menu, wines, and overall restaurant offerings to assist guests with questions or recommendations.
• Manage guest relations, addressing concerns or complaints promptly and effectively to ensure complete guest satisfaction.
• Work closely with the kitchen and bar staff to ensure smooth coordination and communication between departments.
• Implement and uphold service protocols, maintaining a high standard of service quality and timeliness.
• Display flexibility and adaptability in handling various situations, from high-volume service to special events, adjusting plans as needed.
• Monitor inventory levels of front-of-house supplies and place orders when necessary.
• Conduct regular staff meetings and training to improve service standards and ensure the team remains motivated and focused.
• Enforce health and safety regulations, ensuring the front-of-house area is clean, safe, and orderly at all times.

Requirements

• Proven experience as a Front of House Manager or similar role in a high-volume restaurant.
• Strong leadership and team management skills with the ability to motivate and train staff.
• Exceptional time management and organizational skills; punctuality and reliability are a must.
• A deep 'working' knowledge of restaurant operations and a passion for the hospitality industry.
• Ability to maintain a polished, professional appearance while under pressure.
• Excellent communication and interpersonal skills, with a genuine eagerness to serve guests.
• Flexible and adaptable to changing situations and environments, with a calm demeanor in high-pressure situations.
• Knowledge of POS systems and restaurant management software is a plus.

Nice-to-haves

• Experience with Excel, Word, and Canva.
• Typing skills are commonly used.

Benefits

• Dynamic and rewarding work environment where leadership skills are valued.