Front of House Manager

Nick And Jake's - Shawnee, KS

Full-time - Mid Level

Shawnee, KS

Food Services and Drinking Places

About the position

Are you an experienced leader in the hospitality industry with a passion for delivering top-notch service? Do you thrive in a fast-paced environment where guest satisfaction and team performance are paramount? If you're a natural leader with a proven track record in restaurant management, then we have an exciting opportunity for you to join our team as a Front of House Manager! In this role, you will be responsible for leading, training, and motivating front-of-house staff, including servers, hosts/hostesses, and bartenders, to provide exceptional service and exceed guest expectations. You will foster a positive and collaborative work environment that encourages growth and development among the team. Your primary focus will be to ensure that every guest enjoys a memorable dining experience by maintaining high service standards, addressing guest concerns promptly, and creating a welcoming atmosphere. You will oversee daily front-of-house operations, including staff scheduling, floor management, and guest seating, while collaborating with the kitchen team to ensure efficient coordination between the front and back of the house. Implementing training programs to enhance the skills of front-of-house staff will be crucial, as will providing ongoing coaching and support to promote continuous improvement. Building and maintaining strong relationships with regular guests, addressing their preferences and special requests, and handling guest feedback with professionalism will be key aspects of your role. Additionally, you will monitor financial performance, including labor costs, inventory control, and budget adherence, identifying areas for cost savings and revenue growth while maintaining service quality. Regular inspections of the dining area will be necessary to ensure that cleanliness, organization, and presentation meet our high standards, and you will take proactive measures to address any issues promptly.

Responsibilities

• Lead, train, and motivate front-of-house staff, including servers, hosts/hostesses, and bartenders.
• Ensure that every guest enjoys a memorable dining experience by maintaining high service standards.
• Oversee daily front-of-house operations, including staff scheduling, floor management, and guest seating.
• Collaborate with the kitchen team to ensure efficient coordination between the front and back of the house.
• Implement training programs to enhance the skills of front-of-house staff.
• Provide ongoing coaching and support to promote continuous improvement.
• Build and maintain strong relationships with regular guests, addressing their preferences and special requests.
• Monitor financial performance, including labor costs, inventory control, and budget adherence.
• Conduct regular inspections of the dining area to ensure cleanliness and organization.

Requirements

• Previous experience in a front-of-house management role in a high-volume restaurant is essential.
• Proven leadership skills, with the ability to motivate and inspire a diverse team.
• Exceptional interpersonal and communication skills, with a focus on guest satisfaction.
• Strong organizational and problem-solving abilities, with attention to detail.
• Proficiency in restaurant management software and point-of-sale systems.
• Flexibility to work evenings, weekends, and holidays.

Benefits

• Competitive compensation package with performance-based incentives.
• A collaborative and dynamic work environment.
• Training and development opportunities.
• Staff meals and discounts on food and beverages.
• Health, Vision, Dental and Life insurance offered.