Front Office Admin Support - Oncology, Santa Monica

$51,106 - $72,530/Yr

University of California - Santa Monica, CA

Full-time

Santa Monica, CA

Educational Services

About the position

In this role, you will provide essential administrative and patient care support to the assigned clinic within the UCLA Health Community Clinics. Your primary responsibility will be to assist in coordinating patient flow throughout the clinic, ensuring a seamless experience from registration to discharge. You will work collaboratively as a member of the Ambulatory Care clinic team, focusing on delivering smooth outpatient flow that results in optimum patient satisfaction and efficient clinic operations. This position is vital in maintaining the high standards of care that UCLA Health is known for, and you will play a key role in enhancing the overall patient experience. Your duties will include managing the appointment scheduling process, which involves facilitating transportation arrangements and maintaining the schedules of sub-specialty physicians. You will be expected to communicate effectively with both physicians and staff in a high-volume setting, ensuring that all patient needs are met promptly and professionally. Your organizational skills will be crucial in prioritizing assignments and managing multiple tasks simultaneously, contributing to the overall efficiency of the clinic. As part of the Ambulatory Care team, you will also be responsible for coordinating multiple appointments with staff from various clinical services at the UCLA Medical Center. This requires excellent interpersonal and communication skills, as you will be the point of contact for patients and staff alike, ensuring that all interactions are handled with care and professionalism. Your role is integral to the clinic's operations, and your contributions will directly impact patient satisfaction and the quality of care provided.

Responsibilities

• Provide administrative support to the assigned clinic in UCLA Health Community Clinics.
• Assist in coordinating patient flow from registration to discharge.
• Work as a member of the Ambulatory Care clinic team to ensure smooth outpatient flow.
• Facilitate the appointment making process, including transportation arrangements.
• Maintain sub-specialty physician schedules accurately.
• Communicate professionally and effectively with physicians and staff in a high volume setting.
• Coordinate multiple appointments with staff from various clinical services.

Requirements

• Ability to communicate professionally and effectively with physicians and staff in a high volume setting.
• Excellent organizational skills and ability to prioritize assignments.
• Skill in efficiently and accurately facilitating the appointment making process.
• Excellent interpersonal and communication skills to coordinate multiple appointments.

Nice-to-haves

• Skill in using a PC with associated programs including Word, Excel, and Email.
• Skill in demonstrating work experience with a database computer program.
• Knowledge of major medical insurance plans and types of coverage provided.
• Knowledge of medical terminology.