Front Office Administrative Assistant

Heartland Dental and Supported Offices - Springfield, MO

Full-time - Entry Level

Springfield, MO

11-50 employees

About the position

The Business Assistant at My Dentist - Springfield plays a crucial role in supporting the front office operations of the dental practice. This position emphasizes collaboration, communication, and a patient-first approach within a goal-oriented team environment. The Business Assistant will manage various administrative tasks, including patient interactions, insurance billing, and appointment scheduling, while ensuring compliance with HIPAA regulations and maintaining data safeguards.

Responsibilities

• Greet and welcome patients as they enter the office to create a great first impression.
• Manage front office duties, including answering phones, checking office mail and email, and communicating with patients and insurance companies.
• Utilize Dentrix for patient scheduling and records management.
• Schedule and confirm appointments for multiple providers in the office.
• File patient insurance claims and follow up on outstanding claims, verification of benefits, and explanation of coverage.
• Post insurance and patient payments and process accounts receivables.
• Review treatment plan fees and payment options with patients.
• Partner with the providers and team to implement Heartland Dental systems to optimize office potential.

Requirements

• 1+ years of experience in a dental, medical, retail, or customer service setting preferred.
• 1+ years of experience with insurance billing and accounts receivable.
• Experience with Dentrix or other dental software.
• Experience working in a fast-paced and customer-centric environment.
• Proficiency in Microsoft Office Suite programs.
• Excellent communication and organizational skills.

Nice-to-haves

• Experience in a dental office setting.
• Familiarity with HIPAA regulations.

Benefits

• Competitive pay based on experience and skillset.
• Health insurance coverage.
• Retirement savings plans.
• Six paid holidays.
• Paid time off (PTO).
• Front loaded education and training opportunities.
• Access to on-demand Daily Pay.