Front Office Administrative Assistant

Heartland Dental and Supported Offices - Kansas City, MO

Full-time - Entry Level

Kansas City, MO

1-10 employees

About the position

The Business Assistant at New Mark Dental Care plays a crucial role in supporting the front office operations, ensuring a positive experience for patients and efficient management of administrative tasks. This full-time position emphasizes collaboration within a small team, fostering a solution-focused atmosphere that prioritizes patient care and continuous learning.

Responsibilities

• Greet and welcome patients as they enter the office to create a great first impression.
• Manage front office duties, including answering phones, checking office mail and email, and communicating with patients and insurance companies.
• Utilize Dentrix for patient scheduling and records.
• Schedule and confirm appointments for multiple providers in the office.
• File patient insurance claims and follow up on outstanding claims, verification of benefits, and explanation of coverage.
• Post insurance and patient payments and process accounts receivables.
• Review treatment plan fees and payment options with patients.
• Partner with the providers and team to implement Heartland Dental systems to optimize office potential.

Requirements

• 1+ years of experience in a dental or medical setting.
• 1+ years of experience with insurance billing and accounts receivable.
• Experience with Dentrix or other dental software.
• Strong customer service experience and skills.
• Ability to prioritize and multi-task in a fast-paced environment.
• Experience with Microsoft Office Programs; Teams, Word, Excel.
• Excellent communication and organizational skills.

Nice-to-haves

• Quick learner with an easy-going, positive demeanor.
• Enjoys working with people and being a team player, patient facing.

Benefits

• Competitive pay based on experience and skillset.
• Health insurance coverage.
• Retirement savings plans.
• Six paid holidays and PTO (paid time off).
• Front loaded education and training for professional development.
• Access to on-demand Daily Pay.