Front Office Administrator

$40,414 - $50,523/Yr

Cortica - Cary, NC

Full-time - Entry Level

Cary, NC

Ambulatory Health Care Services

About the position

Cortica is looking for a Front Office Administrator to join its growing team! As Front Office Administrator, you will be the face of Cortica as patients and families arrive at the clinic location. In our rapidly growing company, this role is responsible for the completion of daily operational tasks that support the entire clinic, using excellent communication, organization, and leadership skills. As the on-site focal point for assistance in addressing concerns, compassion, attention to detail, and a desire to make a difference will ensure successful outcomes. We are a rapidly growing healthcare company pioneering the most effective treatment methods for children with neurodevelopmental differences. Our mission is to design and deliver life-changing care - one child, one family, one community at a time. Ultimately, we envision a world that cultivates the full potential of every child. At Cortica, every team member is instrumental in helping us achieve our mission! Our culture and values guide how we work and treat one another. Cortica celebrates diversity and fosters an inclusive environment, seeking ideas and opinions from everyone on the team. We safeguard equal rights and respect for all individuals, regardless of race, color, religion, sex, national origin, age, disability, creed, genetic information, sexual orientation, gender identity or expression, ancestry, veteran status or other applicable, legally protected characteristics. All Cortica employment decisions are made based on an individual's qualifications and ability to successfully perform the job responsibilities.

Responsibilities

• Oversee the open/close procedures for the clinic
• Lead efforts to organize and maintain the premises as needed
• Sort incoming mail, voicemails and faxes immediately and forward the right information to the correct department
• Upload documents and maintain accuracy in EMR with physical records
• Supervise patient check-in/check-out procedures to ensure clients have an outstanding experience
• Complete forms for patients and email patient appointment follow-up (supplement lists, nutrition guides, information links, etc.) as required
• Process payments, reconcile appropriate receipts with Finance, assist with collections, support accounts receivable, and field patient questions regarding outstanding balances
• Inspect furniture, utility equipment, and devices for proper functioning and possible repair or replacement (includes telephone sets, A/C, lights, signage, etc.)
• Interface with site facilities vendors such as telephone, power, and internet in support of daily operations
• Validate all existing clinic therapist schedules for accuracy
• Prepare, process, and manage patient documentation in Cortica systems as required
• Oversee and perform a variety of clerical procedures that require independent judgment, ingenuity, and initiative
• Work closely with the Operations Manager, Clinical Directors, and schedulers to identify and correct problems relating to same-day scheduling backfills, cancellations, scheduling conflicts, and EMR errors/fixes
• Know the existing lines of communication and authority and handle communications properly
• Assist with special projects and administrative tasks assigned by the Operations Manager or Area Director
• Practice knowledge of HIPAA policies and guidelines while communicating client matters
• Cross train with other roles to ensure coverage

Requirements

• At least an associate's degree or equivalent work experience
• 1+ years of relevant experience in an office setting, ideally in a healthcare organization
• Experience operating in a fast-paced environment
• Highly reliable and well-organized
• Excellent communication skills
• Skilled at using software and systems including electronic medical record systems and Microsoft Office products
• Knowledge of HIPAA regulations to safeguard patient information (preferred)

Benefits

• Continuing education credits
• Disability insurance
• Health insurance
• Dental insurance
• Vision insurance
• 401(k) matching
• Life insurance
• Referral program