Front Office Assistant - CPG Somerset Primary Care

LifePoint Health - Somerset, PA

Full-time

Somerset, PA

1,001-5,000 employees

Hospitals

About the position

The Front Office Assistant (FOA) at CPG Somerset Primary Care plays a crucial role in supporting physicians by ensuring excellent customer service and guiding patients through their healthcare experience. This position is essential for maintaining patient satisfaction and quality care across a diverse patient demographic, from children to geriatrics.

Responsibilities

• Answer phones.
• Manage the registration process for patients.
• Send tasks to either Physician or Clinical staff as needed.
• Check patients out and schedule follow-up appointments.
• Handle incoming and outgoing fax paperwork, inner office mail, and US postal mail.
• Collect co-payments at the time of service and accurately post payments to patient accounts.
• Verify successful transmission of lab results into patients' EMR.
• Complete end-of-day processes.
• Scan paperwork that needs to be placed in the patients' EMR.
• Complete all office tasks each day before close of business.
• File labs and testing results in patient charts.
• Scan records into EMR.
• Travel to satellite locations as needed.

Requirements

• High School Diploma required.
• Preferred: Certification of Medical Secretary, Medical Office Assistant, or Medical Office Technician.
• Preferred: A minimum of 3 years' experience in a medical office setting.
• Preferred: Certification of a Medical Secretary, MOA or MOT; CPR certification.

Benefits

• Health (Medical, Dental, Vision) and 401K Benefits for full-time employees
• Competitive Paid Time Off / Extended Illness Bank package for full-time employees
• Employee Assistance Program - mental, physical, and financial wellness assistance
• Tuition Reimbursement/Assistance for qualified applicants
• Professional Development and Growth Opportunities