Hoag Memorial Hospital Presbyterian - Foothill Ranch, CA
posted 4 days ago
About the position
The Front Office Assistant performs a variety of clerical duties and front office operations in support of the patient care activities ensuring even patient flow and continuous communication within the department, referring physician offices and organization staff. Interacts with patients, their family members or surrogate decision makers, and the public courteously and according to established standards. Greets visitors and answers telephones. May collect Copays, close the Cash Drawer and prepare Month End deposits. Collects initial demographic and clinical patient information and accurately enters into the medical record. Compiles and prepares charts. Assists with coordination and execution of patient scheduling including confirmations, cancellations and rescheduling. Follows through with prompt communication of schedule changes to all appropriate locations and individuals including clinical staff/Supervisors. Maintains accurate information and utilizes various software, including department specific programs, to schedule, enter charges, find and scan documents, and accurately enter patient information. Ensures the patient chart has all the required paperwork prior to the patient's procedure. As directed by medical staff orders patient tests to be performed as needed during patient stay. The position may work in various Departments as needed. Assist clinical staff as needed with patients and family members. Always maintains patient confidentiality. Participates in the continuous quality improvement process. Performs other duties as assigned.
Responsibilities
- Perform a variety of clerical duties and front office operations in support of patient care activities.
- Ensure even patient flow and continuous communication within the department, referring physician offices, and organization staff.
- Interact with patients, their family members, and the public courteously and according to established standards.
- Greet visitors and answer telephones.
- Collect copays, close the cash drawer, and prepare month-end deposits.
- Collect initial demographic and clinical patient information and accurately enter it into the medical record.
- Compile and prepare charts.
- Assist with coordination and execution of patient scheduling including confirmations, cancellations, and rescheduling.
- Communicate schedule changes to all appropriate locations and individuals including clinical staff/Supervisors.
- Maintain accurate information and utilize various software to schedule, enter charges, find and scan documents, and accurately enter patient information.
- Ensure the patient chart has all the required paperwork prior to the patient's procedure.
- Order patient tests to be performed as needed during patient stay as directed by medical staff.
- Work in various departments as needed and assist clinical staff with patients and family members.
- Maintain patient confidentiality and participate in the continuous quality improvement process.
Requirements
- High School Graduate or equivalent education and experience required.
- Knowledge of Microsoft Office Suite, including Outlook, Word, Excel, required.
- Clerical experience to include filing, calculator, and telephone skills required.
- Typing skills of minimum 35 WPM required.
- Minimum one (1) years' medical front office or equivalent administrative experience required.
- Working knowledge of medical terminology, anatomy required.
Nice-to-haves
- Two years' (2) medical front office experience preferred.
- Experience within an acute healthcare system environment preferred.
- Knowledge of healthcare database systems preferred.
- Understanding of insurance procedures preferred.
- Bachelor's degree in healthcare-related field preferred.
