This job is closed
We regret to inform you that the job you were interested in has been closed. Although this specific position is no longer available, we encourage you to continue exploring other opportunities on our job board.
About the position
The Front Office Assistant at Risas Dental and Braces plays a crucial role in providing a welcoming and efficient experience for patients. This position, also known as the Director of First Impressions, focuses on ensuring patient satisfaction through exceptional service and maintaining a smooth patient flow in the office. The ideal candidate is bilingual in Spanish and English, possesses a strong work ethic, and is detail-oriented, contributing to a positive atmosphere for both patients and team members.
Responsibilities
- Greet and check-in patients with a cheerful and professional demeanor
- Obtain patient information and insurance verification
- Monitor patient flow
- Identify, assist, and attend to patient needs
- Respond to treatment and billing questions
- Encourage positive patient reviews
- Maintain the appearance of a clean office environment
- Prepare documents for patient visits/treatment
- Sort and distribute mail; including writing letters to patients
- Maintain strict compliance with State, Federal, and other regulations, (e.g., OSHA, HIPAA, and Risas policies and practices)
- Any other duties and responsibilities as assigned
Requirements
- Bilingual Spanish/English required
- Outgoing, upbeat, and the ability to comfortably engage patients
- A positive attitude and deep commitment to great customer service
- Excellent written and verbal communication skills
- Excellent phone rapport and aptitude for customer service with intuitive and proactive approach to serving others
- Ability to multi-task in a fast-paced environment
- Proficiency in use of Microsoft office programs
- Must have a warm friendly, outgoing personality and excellent organizational skills
- Ability to work within a team environment and lend support, as a team player, to team members as needed.
Benefits
- 12-hour shifts, 3 days a week
- Medical and vision benefits
- Free dental services
- 401(k) with employer match
- Tuition reimbursement opportunities
- And many other ancillary benefits
