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Front Office Assistant
$43,680 - $57,824/Yr
Memorial Care Pharmacy - Rancho Santa Margarita, CA
posted 2 months ago
Full-time - Entry Level
Rancho Santa Margarita, CA
1,001-5,000 employees
General Merchandise Retailers
About the position
The Front Office Assistant plays a crucial role in supporting the medical practices at MemorialCare by managing front office duties. This position is responsible for ensuring a smooth patient experience through effective communication, accurate data management, and adherence to protocols. The role emphasizes patient-centric service and collaboration within the healthcare team.
Responsibilities
- Ensure Pre-Arrival patient process is complete.
- Assist new patients with Patient Information Forms.
- Accurately verify patient registration data.
- Verify insurance eligibility prior to patient visit, collect and receipt payments accurately and follow through with all changes.
- Produce error-free batches which include counting and balancing in agreement with EHR.
- Maintain knowledge of insurance requirements including patient financial obligations.
- Demonstrate proficiency in computer management systems.
- Confirm and reschedule all appointments as directed.
- Process arrived, cancelled, rescheduled, and no-show appointments per protocol.
- Answer all calls within 3 rings and screen incoming calls efficiently.
- Monitor lobby for prolonged patient waiting and notify appropriate parties.
- Notify Management of patient issues.
- Ensure patient areas are safe, clear, and free from hazards.
- Identify improvement opportunities and escalate to management as needed.
- Receive, file, sort, and distribute all incoming and outgoing materials appropriately.
Requirements
- Experience in front office operations in a healthcare setting.
- Proficiency in computer management systems and scheduling functions.
- Strong communication skills and ability to handle patient inquiries professionally.
- Knowledge of insurance verification processes and patient financial obligations.
Nice-to-haves
- Experience with electronic health records (EHR) systems.
- Bilingual skills in English and Spanish.
Benefits
- Health insurance
- Shift differentials
- Extra shift incentives
- Bonus opportunities
