Front Office Associate Family Medicine

AdventHealth - Trion, GA

Full-time - Entry Level

Trion, GA

Ambulatory Health Care Services

About the position

The Front Office Associate works under the direct supervision of the Front Office Coordinator, Office Coordinator, and/or Practice Manager, and in cooperation with other office staff in assisting with safe and effective patient care in compliance with established standards and protocols of Redmond Physicians Group, Redmond Hospital, and Adventist Health Systems' goals and objectives. Responsible for all front office functions including patient registration, check-in, check-out, collecting copayments, deductibles, and any other patient owed account balance at both check-in and check-out, appointment schedule, answering and directing incoming telephone calls, filing, medical records, and all other duties as assigned by their direct supervisor and/or Practice Manager. Additional responsibilities include compliance in ensuring all required patient paperwork has been received, completed, updated, and filed into patient record, in accordance to the clinic, Redmond Hospital, Adventist Health Systems, and any other state and/or federally mandated requirements.

Responsibilities

• Schedules patient appointments for appropriate clinic and/or provider.
• Obtains and maintains the patient's current insurance information.
• Obtains and reviews patient verification through appropriate identification.
• Checks patient insurance eligibility information for every visit.
• Supports and/or maintains appointment schedule for providers and office services.
• Answers and directs telephone calls received into the clinic.
• Collects copays, self-pay deposits, and other patient balances due upon check-in.
• Posts charges, payment, and/or appropriate discounts at check-out for self-pay patients.
• Confirms patient appointments and/or works confirmation reports.

Requirements

• Minimum of a high school degree or equivalent.
• Proficiency must be attained via on-the-job training and orientation within three (3) months.

Nice-to-haves

• Minimum six (6) months customer service experience in medical office.
• Graduation from a vocational or other technical school with training or apprenticeship.
• Certification in Front Office Administration, preferred.

Benefits

• Benefits from Day One
• Paid Days Off from Day One
• Career Development
• Whole Person Wellbeing Resources
• Mental Health Resources and Support