Front Office Associate - Primary Care Hamden

$41,600 - $45,760/Yr

Pact Mso - Hamden, CT

Full-time - Entry Level

Hamden, CT

11-50 employees

Administrative and Support Services

About the position

The Front Office Associate at PACT MSO, LLC plays a crucial role in ensuring a positive patient experience within a busy Internal Medicine Group in Hamden. This full-time position involves a variety of administrative tasks, including patient registration, appointment scheduling, and managing patient communications, all while maintaining a friendly and professional demeanor.

Responsibilities

• Greet incoming patients, visitors, vendors, etc. with a friendly, professional demeanor.
• Register and check in patients accurately by following standard operating procedures.
• Schedule and confirm patients' appointments.
• Check out patients, completing all necessary steps in the check-out standard operating procedure.
• Collect proper co-pays, payments on balances, and walk-in payments, processing them appropriately.
• Open and close batch daily for deposit.
• Accurately scan and index documents and reports into patients' charts in the EHR system.
• Review all provider orders for completeness and obtain clarification on incomplete or questionable orders.
• Prepare for tests/procedures as needed.
• Promptly and professionally answer telephone calls, routing them to the appropriate person or taking messages as necessary.
• Document messages in the patient chart or other electronic manner as specified by type of call.
• Collect pertinent information and required documents from patients prior to appointments.
• Explain financial requirements to patients and collect co-pays as required.
• Manage the transfer of the phone system to and from the answering service, resolving non-urgent after-hours messages.
• Perform other assignments and special projects as needed.

Requirements

• High School diploma or GED required.
• 2 years of experience in healthcare preferred.
• 2 years of Epic experience preferred.
• Knowledge of computers and EHR software.

Nice-to-haves

• Excellent communication skills.
• Excellent organizational skills.

Benefits

• Health benefits
• Paid time off