Hotel Viata - West Lake Hills, TX
posted 25 days ago
Full-time - Entry Level
West Lake Hills, TX
About the position
The Bell Captain is responsible for overseeing the bell staff and ensuring exceptional guest service at the front office. This role involves managing the daily operations of the bell desk, coordinating luggage handling, and providing assistance to guests with their needs. The Bell Captain plays a crucial role in creating a welcoming atmosphere and ensuring that guests have a pleasant experience during their stay.
Responsibilities
- Supervise and train bell staff to ensure high standards of service.
- Manage luggage handling and storage for guests.
- Assist guests with check-in and check-out processes.
- Coordinate transportation arrangements for guests.
- Provide information about hotel services and local attractions.
- Handle guest inquiries and resolve any issues promptly.
Requirements
- Previous experience in a similar role or in hospitality management.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Ability to multitask and work in a fast-paced environment.
- Knowledge of local attractions and services.
Nice-to-haves
- Fluency in multiple languages.
- Experience with hotel management software.
Benefits
- Health insurance coverage.
- Paid time off and holidays.
- Employee discounts on hotel services.
- Opportunities for professional development.
