Front Office Clerk-Annex

$44,010 - $46,238/Yr

Jwch Institute - Los Angeles, CA

Part-time

Los Angeles, CA

Ambulatory Health Care Services

About the position

The Front Office Clerk for JWCH-Vermont Clinic is a full-time position under the direction of the Clinic Administrator. This role is crucial as it serves as the first point of contact for patients, visitors, and medical professionals, representing the facility with professionalism and empathy. The Front Office Clerk is responsible for the financial screening of all clients for state certification of eligibility, managing reception area duties, responding to client questions, and providing directions to clients. This position plays an important role in ensuring a welcoming environment for patients while assisting with administrative tasks to keep operations running smoothly. In this role, the Front Office Clerk will greet patients and visitors in a courteous and welcoming manner, manage patient check-ins and check-outs efficiently, and coordinate patient appointments, consultations, and follow-ups. The clerk will handle incoming calls and emails, providing assistance, scheduling appointments, and directing inquiries to appropriate personnel. Maintaining patient records with confidentiality and accuracy is essential, as is assisting in data entry and record updates as necessary. The clerk will also screen all clinic patients, verify their insurance coverage and eligibility, and assist patients with insurance-related inquiries and documentation. Additionally, the Front Office Clerk will process patient payments, co-payments, and insurance claims, collaborating with billing departments to resolve any discrepancies. Monitoring inventory levels of office supplies and placing orders as needed is part of the role, as well as providing administrative support to medical staff, including preparing patient charts, documents, and referrals. The clerk will ensure that the front office area is clean, organized, and presentable, maintaining a comfortable and welcoming waiting area for patients. Adhering to healthcare regulations, privacy laws (such as HIPAA), and organizational policies is critical, as is maintaining the confidentiality of patient information at all times. The clerk will also be responsible for ensuring that all patients have the necessary clinic ID card, HAP or Medi-Cal card, and have signed a current General Consent Form. Other duties may be assigned as necessary.

Responsibilities

• Greet patients and visitors in a courteous and welcoming manner.
• Manage patient check-ins and check-outs efficiently.
• Coordinate patient appointments, consultations, and follow-ups, ensuring scheduling accuracy and adherence to clinic policies.
• Handle incoming calls and emails, providing assistance, scheduling appointments, and directing inquiries to appropriate personnel.
• Maintain patient records, ensuring confidentiality and accuracy, and assist in data entry and record updates as necessary.
• Screen all clinic patients and verify their insurance coverage and eligibility, assisting patients with insurance-related inquiries and documentation.
• Process patient payments, co-payments, and insurance claims, collaborating with billing departments to resolve billing discrepancies.
• Monitor inventory levels of office supplies and place orders as needed to ensure adequate stock for daily operations.
• Provide administrative support to medical staff, including preparing patient charts, documents, and referrals as required.
• Keep the front office area clean, organized, and presentable, ensuring waiting areas are comfortable and welcoming for patients.
• Adhere to healthcare regulations, privacy laws (such as HIPAA), and organizational policies, maintaining confidentiality of patient information at all times.
• Ensure that all patients have clinic ID card, HAP or Medi-Cal card and have signed a current General Consent Form.
• Log patient names on daily register and disposition on log sheet.
• Complete designated information on various forms such as Encounter, Certification Information and Sterilization Billing Reports in accordance with requirements.
• Ensure patient clinic/cards are stamped on all the appropriate sheets/forms.
• Ensure that Medi-Cal card is photocopied and attach receipt to the Encounter Form.
• Responsible for contacting the Medical Records Department and/or pulling and filing charts as necessary.
• Fill out the Chart Request List for obtaining records from Medical Records, as assigned.
• Register clients electronically using the e-healthcare System.
• Perform other duties as assigned.

Requirements

• Bilingual (English/Spanish) is preferred.
• One year's experience working in a general office environment or medical facility.
• Knowledge of general office procedures.
• Typing skills at 35 words/minute.
• Experience in working with clients and staff from diverse socio-economic, ethnic, and cultural backgrounds.
• High school diploma or equivalent.
• Excellent communication and interpersonal skills with the ability to interact professionally with patients, visitors, and medical staff.
• Strong organizational abilities with attention to detail and the ability to multitask and prioritize tasks effectively in a fast-paced environment.
• Proficient in using computers and basic software applications.
• Familiarity with electronic health records- Next-Gen is preferred.
• Collaborative attitude with a willingness to support colleagues and contribute to a positive work environment.
• Compassionate and empathetic approach towards patients, recognizing their individual needs and concerns.

Benefits

• Competitive salaries for all positions.
• Monthly allowance for employees working 30 hours per week or more, which can be used towards medical, dental, and vision premiums.
• Sick leave and vacation time.
• 13 paid holidays.
• 401(k) Safe Harbor Profit Sharing plan.
• Mileage reimbursement.
• Short-term and long-term disability plans.
• Life insurance policies.
• Employee parking.