Front Office Clerk/Receptionist

$22,880 - $22,880/Yr

Proaction Emergency Services Institute - El Paso, TX

Full-time - Entry Level

El Paso, TX

Ambulatory Health Care Services

About the position

The Front Office Clerk/Receptionist plays a vital role in the organization by being the first point of contact for visitors and callers. This position is responsible for providing excellent customer service, managing administrative tasks, and supporting various departments to ensure smooth daily operations.

Responsibilities

• Greet and direct visitors, ensuring they feel welcomed and connected to the appropriate team members.
• Handle incoming calls with professionalism—answer, screen, and direct calls while providing essential information as needed.
• Provide broad administrative support across various departments, including filing, photocopying, managing schedules, and arranging meetings.
• Coordinate the flow of mail and deliveries, ensuring all correspondence and packages reach the right hands promptly.
• Keep appointment calendars up-to-date, managing class schedules, meetings, and other organizational events.
• Assist visitors with questions about training program locations, costs, and applicability, enhancing their experience with knowledgeable responses.
• Accurately process payments and handle daily cash reconciliation to maintain balanced records.
• Attend scheduled meetings to stay informed and aligned with organizational goals and updates.
• Provide clerical support, including data entry, filing, and other essential office functions.
• Engage in other duties as assigned to support the organization's goals.

Requirements

• Familiarity with office and clerical equipment and procedures.
• Basic understanding of bookkeeping practices is a plus.
• Strong computer skills, especially in MS Word, Excel, and PowerPoint.
• Ability to quickly learn the functions of a training facility and assess customer training needs.
• Exceptional multitasking, prioritization, and time-management skills, with a commitment to meeting deadlines.
• Effective communication skills, both written and verbal.
• A positive, proactive attitude toward problem-solving and customer service.
• Ability to handle payments and cash accurately.
• Dependable, punctual, and flexible to adapt to schedule needs.
• Reliable team player with a focus on providing high-quality service to clients and staff.

Nice-to-haves

• Customer service experience (1 year preferred)

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Vision insurance