Front Office Clerk

Hilton Marco Island Resort and Spa - Marco Island, FL

Full-time - Entry Level

Marco Island, FL

About the position

The Front Office Clerk at Hilton Marco Island Resort and Spa serves as the first point of contact for guests, ensuring a welcoming and efficient check-in and check-out experience. This role is crucial in providing excellent customer service, managing reservations, and handling guest inquiries while maintaining the hotel's standards and procedures.

Responsibilities

• Complete the registration process by inputting and retrieving information from a computer system.
• Make appropriate selection of rooms based on guest needs.
• Provide welcome folders containing room keys and other relevant information.
• Greet customers with a friendly smile and a sincere welcome upon arrival.
• Verify and imprint credit cards for authorization using electronic acceptance methods.
• Handle cash, make change, and balance an assigned house bank.
• Post charges to guest rooms and house accounts using the computer.
• Assist guests with resort and local information, activities, and events.
• Handle guest complaints and conduct thorough research to develop effective solutions.
• Complete daily shift checklist and other duties assigned by the supervisor.

Requirements

• High school diploma or GED preferred.
• Basic knowledge of computer systems associated with storing and analyzing information.
• Ability to communicate effectively in English, both verbally and in writing.
• Basic mathematical skills for handling room rates and adjustments.

Nice-to-haves

• Prior hospitality experience preferred.

Benefits

• Dental insurance
• Health insurance
• Vision insurance
• Free parking
• Free meals