Front Office Clerk

Unclassified - Nashville, TN

Full-time - Entry Level

Nashville, TN

About the position

Hughston Clinic Orthopaedics is seeking a dedicated Front Office Clerk to join our team in Nashville, Tennessee. This position plays a crucial role in ensuring that our patients receive the highest quality of care from the moment they arrive at our clinic. The Front Office Clerk will be responsible for greeting and registering patients, managing appointment schedules, and performing various administrative tasks that support our physicians and enhance the patient experience. Our mission is to provide world-class service, and we are looking for candidates who prioritize patient needs, demonstrate ethical behavior, and treat everyone with dignity and respect. In this role, you will assist physicians by performing a variety of administrative functions that ensure charges are collected, posted, and charged as necessary. You will be the first point of contact for patients, which means your ability to communicate effectively and courteously is essential. You will also be responsible for verifying insurance benefits, collecting co-pays, and maintaining accurate patient records. The ideal candidate will have a strong understanding of medical office operations and be able to work independently while adhering to HIPAA regulations and the ethical standards of our clinic. As a Front Office Clerk, you will also be expected to promote Hughston's role in the community by interacting positively with patients, families, and visitors. Your ability to prioritize tasks, solve problems, and maintain confidentiality will be critical to your success in this position. We are committed to fostering a supportive work environment where our employees can thrive and contribute to our mission of providing exceptional orthopedic care.

Responsibilities

• Greet and register patients.
• Print appropriate patient paperwork and collect insurance cards.
• Answer telephone calls.
• Schedule initial and return appointments and maintain patient charts.
• Add notes to appointments to keep providers informed.
• Verify insurance benefits/eligibility and document in the computer system.
• Verify/obtain referral numbers or authorizations for upcoming appointments.
• Enter/update patient demographic data.
• Collect co-pays and deductibles.
• Post daily charges to patient accounts.
• Review, enter, and edit daily bank deposits, charge data, and deposit reports to ensure payments are posted accurately.
• Distribute work and school excuses to patients as needed.
• Track no-show appointments.
• Scan medical records, appointment requests, and referrals into EMR.
• Print physician schedules at the beginning of the day.
• Send reports to physician secretaries and/or medical assistants.
• Follow Hughston Philosophy principles and Code of Professional Behavior in everyday tasks.
• Utilize effective communication skills when interacting with co-workers, other clinic employees, supervisors, and outside vendors.
• Promote Hughston's role in the community by greeting and interacting with all patients, families, visitors, vendors, and guests in a courteous and respectful manner.
• Provide support or relief for other staff as needed.
• Demonstrate confidentiality in all aspects, including both patient and non-patient issues.
• Reflect Hughston's values and be sensitive to ethical and compliance principles in daily activities.
• Promote resolution of concerns and conflict by routing through the correct mechanism or resolving the situation independently.
• Prioritize daily functions and tasks.
• Display a willingness to put forth effort in problem-solving.
• Other duties as assigned.

Requirements

• Medical Billing/Coding certification or six (6) months experience working in a medical office setting required.
• High School Diploma or equivalent required.
• Must be able to work independently.
• Must have working knowledge of HIPAA requirements.
• Must have knowledge of the healthcare field and medical specialty.

Nice-to-haves

• Knowledge of AthenaNet and medical terminology preferred.

Benefits

• Competitive pay
• Medical insurance
• Dental insurance
• Vision insurance
• Paid Time Off
• Holiday Pay
• 401(k) plan with company safe harbor contribution