Front Office Clerk

$44,010 - $46,238/Yr

Jwch Institute - Whittier, CA

Full-time - Entry Level

Whittier, CA

Ambulatory Health Care Services

About the position

The Front Office Clerk at JWCH Institute is a full-time role responsible for managing the reception area, financial screening of clients, and ensuring a welcoming environment for patients. This position serves as the first point of contact for patients, visitors, and medical professionals, playing a crucial role in administrative tasks to support clinic operations and patient interactions.

Responsibilities

• Greet patients and visitors in a courteous and welcoming manner.
• Manage patient check-ins and check-outs efficiently.
• Coordinate patient appointments, consultations, and follow-ups, ensuring scheduling accuracy.
• Handle incoming calls and emails, providing assistance and directing inquiries to appropriate personnel.
• Maintain patient records, ensuring confidentiality and accuracy.
• Assist in data entry and record updates as necessary.
• Screen all clinic patients and verify their insurance coverage and eligibility.
• Assist patients with insurance-related inquiries and documentation.
• Process patient payments, co-payments, and insurance claims.
• Collaborate with billing departments to resolve billing discrepancies.
• Monitor inventory levels of office supplies and place orders as needed.
• Provide administrative support to medical staff, including preparing patient charts and documents.
• Keep the front office area clean, organized, and presentable.
• Adhere to healthcare regulations, privacy laws, and organizational policies.
• Ensure that all patients have clinic ID cards and have signed a current General Consent Form.
• Log patient names on daily register and complete designated information on various forms.
• Contact the Medical Records Department and/or pull and file charts as necessary.
• Register clients electronically using the e-healthcare System.

Requirements

• Bilingual (English/Spanish) is preferred.
• One year's experience working in a general office environment or medical facility.
• Knowledge of general office procedures.
• Typing skills at 35 words/minute.
• Experience in working with clients and staff from diverse socio-economic, ethnic, and cultural backgrounds.
• High school diploma or equivalent.
• Excellent communication and interpersonal skills.
• Strong organizational abilities with attention to detail and the ability to multitask.
• Proficient in using computers and basic software applications.
• Familiarity with electronic health records- Next-Gen is preferred.

Nice-to-haves

• Collaborative attitude with a willingness to support colleagues.
• Compassionate and empathetic approach towards patients.

Benefits

• Medical, Dental, Vision insurance
• Monthly employer-sponsored allowance for health premiums
• Funded Health Savings Account
• Paid time off (vacation, sick leave) and 13 paid holidays
• 401(k) Safe Harbor Profit Sharing plan
• Mileage reimbursement
• Short- and long-term disability plans
• Life insurance policy & AD&D