Front Office Coordinator / Medical Receptionist

$37,440 - $52,000/Yr

IRG Physical and Hand Therapy - Mill Creek, WA

Full-time - Entry Level

Mill Creek, WA

About the position

The Front Office Coordinator (FOC) at IRG Physical and Hand Therapy plays a vital role in enhancing the patient experience while managing essential administrative tasks. This position combines customer service with business development, requiring strong interpersonal skills and the ability to multitask in a fast-paced environment. The FOC is responsible for optimizing patient appointment schedules, managing phone calls, processing referrals, and ensuring smooth operations at the front desk. The role emphasizes community involvement and professional growth within a supportive and dynamic work culture.

Responsibilities

• Manage day-to-day medical receptionist duties.
• Optimize patient appointment schedules.
• Handle all incoming phone calls and inquiries.
• Process and convert new referrals.
• Collect time of service payments and obtain insurance authorizations.
• Learn about KPIs and benchmarks to drive clinic success and patient outcomes.

Requirements

• High school diploma (Bachelor's degree in a related field preferred).
• 2+ years of experience in a customer-facing position.
• Knowledge and adherence to HIPAA laws and compliance regulations.
• Proficiency with technology and computer systems (EMR, Microsoft Office Suite, etc).

Nice-to-haves

• Experience in sales, marketing, or business development.
• Strong communication and empathy skills.

Benefits

• 401(k) matching
• AD&D insurance
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Paid Time Off (Holidays, Vacation, Sick, Personal)
• Continuing Education Funds
• Student Loan Repayment Program
• Medical, Dental & Vision Plans
• Health Savings Account (HSA) and Flexible Spending Accounts (FSAs)
• Long-Term Disability
• Life and AD&D Insurance