Athletico Physical Therapy - Thomson, GA
posted about 2 months ago
Full-time - Entry Level
Thomson, GA
Ambulatory Health Care Services
About the position
The Front Office Coordinator at Athletico Physical Therapy plays a crucial role in delivering exceptional customer service and managing the front-office experience for patients. This position is responsible for ensuring a positive first and last impression for patients throughout their physical therapy journey, while also supporting the clinic's operational needs.
Responsibilities
- Provide professional, friendly, and compassionate service to all patients and physical therapy staff.
- Manage clinic scheduling to optimize patient flow and match patients with the best clinician for their needs.
- Conduct new patient onboarding, including facility tours and data gathering.
- Verify patient medical insurance information and manage insurance requirements.
- Coordinate communication of patient progress to relevant parties, including physicians and case managers.
- Assist with managing patient expectations regarding treatment frequency and discharge planning.
- Organize cultural moments to recognize and appreciate patients' achievements.
- Execute and reinforce administrative and patient experience Standard Operating Procedures (SOPs).
- Provide general office, receptionist, and clerical support.
Requirements
- High School Diploma or GED
- Excellent customer service skills
- Proficient in MS Office, Outlook, and Excel
- Knowledge of healthcare insurance benefits and coverage preferred
- Experience with managing customer payments preferred
- Ability to read, write, and speak English proficiently
Nice-to-haves
- Knowledge of healthcare insurance benefits and coverage
- Experience with requesting and managing customer payments
Benefits
- 401(k) matching
- Dental insurance
- Employee assistance program
- Paid parental leave
- Paid time off
- Pet insurance discounts
- Medical, dental, and vision coverage starting day one
- 15 days PTO accruing immediately upon hire
- 6 Major Holidays off plus 2 floating holidays yearly
- Adoption expense reimbursement
- Physical Therapy Benefits
- Fertility Benefits
- Pre-Tax & Roth 401k with quarterly company match
- Home & Auto insurance discounts
- Student Loan Resources
- Well-being programs (EAP and Headspace app)
