Front Office Coordinator

Avita Care Solutions - Atlanta, GA

Full-time - Entry Level

Atlanta, GA

About the position

The Front Office Coordinator plays a crucial role in managing administrative tasks within a clinical setting, ensuring a welcoming environment for patients and visitors. This position involves handling patient flow, scheduling appointments, and processing insurance verifications, all while providing exceptional customer service and maintaining patient confidentiality.

Responsibilities

• Creates a welcoming environment by greeting patients and visitors
• Manages patient check-in and check-out processes
• Schedules appointments for multiple providers
• Processes insurance verifications using Waystar and other payer sites
• Explains and communicates insurance benefits to patients
• Assesses and updates patient demographics and insurance information
• Handles inquiries regarding patient financial concerns
• Performs additional responsibilities as assigned

Requirements

• High school diploma or GED required
• Associate's degree or higher preferred, especially in a health-related field
• Two years' experience in a healthcare environment
• Excellent interpersonal and communication skills
• Maintains a high level of patient confidentiality
• Demonstrates attention to detail and the ability to multi-task
• Proficient in English, with strong verbal and written communication skills
• MS Office computer skills with the ability to type 30+ wpm
• Ability to adapt to EMR functionality
• Experience in eClinical Works strongly preferred

Nice-to-haves

• Bilingual in Spanish is highly preferred
• Positive attitude, energetic and flexible
• Excellent phone etiquette
• Exceptional customer service skills

Benefits

• Healthcare benefits (medical, dental, vision) for eligible team members and their families
• Six company paid holidays and three personal floating holidays
• Paid time off (PTO)
• Two weeks paid parental leave
• Bereavement leave
• Sick leave
• Time to vote and jury duty
• Award recognition program
• Professional learning and development opportunities
• Company paid basic life and AD&D insurance
• Maven and Health Care Advocate Work/Life Balance Program
• Health/dependent flexible spending
• Voluntary long and short-term disability insurance
• Pet insurance
• Legal insurance
• Accident insurance
• Hospital indemnity insurance
• Critical illness insurance
• Whole and supplementary life insurance
• Identity theft protection
• 401(K) retirement savings plan with company match