Front Office Coordinator

Darling Children's Dentistry - Ottumwa, IA

Full-time - Entry Level

Ottumwa, IA

About the position

The Front Office Coordinator plays a crucial role in ensuring efficient business operations within a dental practice. This position focuses on enhancing the patient experience by managing scheduling, financial transactions, and maintaining a professional environment. The coordinator acts as a liaison between patients and clinical staff, ensuring compliance with regulations and promoting excellent customer service.

Responsibilities

• Patient scheduling, registration, financial counseling, medical records, billing and collection, data entry and processing, and cash posting.
• Promoting excellent customer service by all levels of the staff.
• Executing all filing and organizational systems for the practice.
• Maintaining a professional demeanor at all times.
• Maintaining a clean and uncluttered work environment at all times.
• Completing tasks within given time frames.
• Ensuring patient satisfaction, including troubleshooting complaints and developing process improvements to prevent recurrences.
• Supporting business goals by utilizing schedules effectively and supporting the practice revenue objectives.
• Making corrections when mistakes are made, regardless of the consequences.
• Following and demonstrating commitment to office policies, professional expectations, clinical service excellence, and outstanding patient service.
• Performing other duties as assigned.

Requirements

• Strong customer service skills and experience in a healthcare setting.
• Ability to manage multiple tasks and prioritize effectively.
• Excellent communication and interpersonal skills.
• Proficiency in data entry and management of medical records.
• Knowledge of billing and collection processes in a dental practice.

Nice-to-haves

• Experience with dental software and scheduling systems.
• Familiarity with healthcare regulations and compliance standards.
• Ability to handle difficult situations with professionalism and tact.

Benefits

• Health insurance coverage.
• Paid time off and holidays.
• Opportunities for professional development and training.