Hotel Viata - West Lake Hills, TX
posted 25 days ago
Full-time - Entry Level
West Lake Hills, TX
About the position
The Front Desk Agent is responsible for providing exceptional customer service to guests at the front office of the establishment. This role involves managing check-ins and check-outs, addressing guest inquiries, and ensuring a welcoming atmosphere for all visitors. The Front Desk Agent plays a crucial role in creating a positive first impression and enhancing the overall guest experience.
Responsibilities
- Greet and welcome guests upon arrival.
- Manage the check-in and check-out process efficiently.
- Answer phone calls and respond to guest inquiries promptly.
- Handle reservations and provide information about hotel services and amenities.
- Assist guests with any special requests or needs during their stay.
- Maintain a clean and organized front desk area.
- Process payments and manage cash transactions accurately.
- Collaborate with other hotel departments to ensure guest satisfaction.
Requirements
- High school diploma or equivalent required.
- Previous experience in a customer service role preferred.
- Strong communication and interpersonal skills.
- Ability to multitask and work in a fast-paced environment.
- Basic computer skills and familiarity with hotel management software.
Nice-to-haves
- Bilingual skills are a plus.
- Experience in the hospitality industry is advantageous.
Benefits
- Health insurance coverage.
- Paid time off and holidays.
- Employee discounts on hotel stays and services.
