Front Office - Front Desk Agent

Busch Group - West Lake Hills, TX

Full-time - Entry Level

West Lake Hills, TX

Real Estate

About the position

The Front Desk Agent is responsible for providing exceptional customer service to guests at the front office of the establishment. This role involves managing guest check-ins and check-outs, addressing guest inquiries, and ensuring a welcoming atmosphere. The Front Desk Agent plays a crucial role in creating a positive first impression and enhancing the overall guest experience.

Responsibilities

• Greet and welcome guests upon arrival.
• Manage guest check-in and check-out processes efficiently.
• Answer phone calls and respond to guest inquiries promptly.
• Handle reservations and provide information about hotel services and amenities.
• Assist guests with special requests and resolve any issues that may arise during their stay.
• Maintain a clean and organized front desk area.
• Process payments and manage cash transactions accurately.

Requirements

• High school diploma or equivalent required.
• Previous experience in a customer service role preferred.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Basic computer skills and familiarity with hotel management software.

Nice-to-haves

• Bilingual skills are a plus.
• Experience in the hospitality industry is preferred.

Benefits

• Health insurance coverage.
• Paid time off and holidays.
• Employee discounts on services and amenities.