Front Office Manager - Canopy by Hilton Sioux Falls Downtown

Hilton - Sioux Falls, SD

Full-time - Mid Level

Sioux Falls, SD

101-250 employees

Accommodation

About the position

The Front Office Manager at Canopy by Hilton Sioux Falls Downtown is responsible for leading the Front Office operations of the hotel, ensuring exceptional guest service and financial profitability. This role involves managing a team of Welcome Enthusiasts, overseeing guest registration, room inventory, and service standards, while also implementing marketing initiatives and compliance with company policies.

Responsibilities

• Manage all Front Office operations including guest service and registration (check-in/check-out).
• Oversee room inventory and availability, ensuring compliance with guest service standards and initiatives.
• Implement product quality controls and overall profitability measures.
• Develop and monitor team member performance through supervision, scheduling, and evaluations.
• Ensure compliance with company standards and address service and satisfaction trends.
• Meet and greet guests, responding to inquiries and resolving concerns in a timely manner.
• Initiate up-selling techniques to promote hotel services and maximize revenue.
• Recruit, interview, and train team members.
• Complete audit procedures as needed.

Requirements

• 1 or more years of front desk experience in hospitality.
• Previous supervisor or management experience is a plus.
• Strong leadership and team management skills.
• Excellent customer service and communication skills.
• Ability to adapt and respond to changing situations.

Nice-to-haves

• Experience in a pre-opening hotel environment.
• Knowledge of local area and events.

Benefits

• Competitive salary and benefits package.
• Opportunities for career growth and development within Hilton.
• Employee discounts on hotel stays and dining.