Front Office Manager - Davenport Hotels

Davidson Hotel Company - Spokane, WA

Full-time - Mid Level

Spokane, WA

Accommodation

About the position

The Front Office Manager at the Historic Davenport Hotel is responsible for leading front desk operations, ensuring exceptional customer service and efficient daily operations. This role involves overseeing a team of front desk agents, managing human resources functions, and collaborating with other departments to enhance the guest experience. The position is ideal for individuals passionate about hospitality and who thrive in a fast-paced environment.

Responsibilities

• Lead front desk operations and ensure top-notch customer service.
• Oversee a team of front desk agents and manage daily operations.
• Handle human resources functions including recruiting, selection, orientation, and training.
• Conduct performance reviews and implement recognition programs.
• Collaborate with other departments to create a seamless guest experience.
• Maintain a skilled and motivated workforce.

Requirements

• 2+ years of experience in hotel front desk management or supervisory operations.
• Strong leadership and management skills.
• Excellent communication and interpersonal skills.
• Fluency in reading, writing, and speaking English.
• Proficient in hotel management software and Microsoft Office.
• Detail-oriented with the ability to multi-task effectively.
• Customer service oriented with a commitment to exceptional guest experiences.
• Prior cash handling experience necessary.
• Ability to work flexible hours, including weekends and holidays.

Benefits

• Three Tiers of Medical Coverage
• Dental & Vision Coverage
• 24/7 Teledoc service
• Free Maintenance Medications
• Pet Insurance
• Hotel Discounts
• Tuition Reimbursement
• Paid Time Off (vacation, sick, bereavement, and Holidays)
• 401K Match