Front Office Manager-Fort Collins, CO

$39,520 - $41,600/Yr

Miracle Ear - Fort Collins, CO

Full-time - Mid Level

Fort Collins, CO

1,001-5,000 employees

Health and Personal Care Retailers

About the position

The Front Office Manager at Miracle-Ear is responsible for overseeing the customer journey and ensuring a high-quality experience for clients seeking hearing solutions. This role involves managing appointments, supporting store operations, and contributing to retail sales efforts while fostering a positive work environment. The position emphasizes continuous training and professional development, aiming to empower employees to excel in their roles and provide exceptional service.

Responsibilities

• Manage the customer journey by supporting the customer intake process, setting appointment expectations, and delivering a high-quality customer experience.
• Perform effective schedule management through coordinating, screening, and confirming appointments, engaging with customers both over the phone and in-person.
• Drive customer appointments to support store performance by making outbound calls to potential and existing customers.
• Support store administration and operations through monitoring inventory, assisting in billing/invoicing, answering customer inquiries, and supporting walk-ins.
• Ensure data accuracy and privacy by maintaining the customer database, updating office records, and remaining compliant with all protected customer healthcare data.
• Contribute to the retail sales process by partnering with the Hearing Care Professional to engage in marketing efforts, office promotions, and social media initiatives, providing post-event administrative follow-up.
• Prepare customer appointments and engage in the sale of hearing aid accessories.
• Provide routine after-care services, including troubleshooting, cleaning, and maintaining hearing aid devices.

Requirements

• High school diploma or equivalent
• Administrative, reception, or customer service background
• Experience working in a healthcare setting is preferred
• 2+ years of administrative experience in a professional setting
• 2+ years in a direct customer support role
• 2+ years of experience with appointment setting and customer database management
• Comfortable handling inbound & outbound calls
• Motivated to help drive sales goals
• Proficient in Microsoft Office and Windows

Benefits

• Health savings account
• Paid holidays
• Health insurance
• Dental insurance
• Paid time off
• Vision insurance
• 401(k) matching
• Life insurance