Front Office Manager III

Atrium Hospitality - Omaha, NE

Full-time - Mid Level

Omaha, NE

Accommodation

About the position

The Front Office Manager III at the Omaha Embassy Suites is responsible for leading the front desk team to ensure exceptional guest experiences while adhering to standard operating procedures. This role involves managing staff, addressing guest concerns, coordinating with other departments, and achieving financial goals for the hotel.

Responsibilities

• Manage direct reports by ensuring Associates understand employment practices, recommending employment decisions and corrective action, supporting performance management, and implementing discipline.
• Ensure that Associates are meeting guest needs and appropriately responding to any guest concerns and escalating as appropriate.
• Create a best-in-class guest experience by engaging with guests, providing friendly courteous service, anticipating guest needs, increasing guest loyalty, and maintaining relationships.
• Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner.
• Ensure financial goals of the department and the hotel are being met by managing labor costs; controlling expenses for supplies and equipment, and determining revenue-driving initiatives.
• Perform or assist with cleaning duties as necessary ensuring the hotel is achieving Cleanliness Assured Standards.
• Evaluate and recommend revenue driving initiatives and monitor revenue performance.
• Recommend and implement approved changes that could improve service and increase operational efficiency.
• Ability to serve as Manager on Duty; and
• Any and all other work as required to complete the primary purpose of the position.

Requirements

• Minimum 2 years of front desk experience
• Minimum 2 years of prior supervisory experience
• High school diploma or equivalent
• Basic computer knowledge, including the Microsoft Suite of Word, Excel, PowerPoint Outlook, and Teams

Nice-to-haves

• 2 years of night audit experience
• Bachelor's Degree in related field

Benefits

• Daily Pay
• Significant Travel Discounts on Marriott and/or Hilton properties
• 401k Plans
• Medical Insurance
• Other property specific benefits