Front Office Manager - Kimpton George Hotel

$57,500 - $62,500/Yr

Kimpton Hotels & Restaurants - Washington, DC

Full-time - Mid Level

Washington, DC

Accommodation

About the position

The Front Office Manager at Kimpton George Hotel is responsible for leading all Front Office operations, ensuring a high level of guest service, and providing support, mentorship, and coaching to the team. This role is pivotal in creating a welcoming environment that reflects the hotel's commitment to heartfelt human connections and exceptional service.

Responsibilities

• Lead all Front Office operations and maintain high guest service standards.
• Provide support, mentorship, and coaching to the Front Office team.
• Delete or add transactions to assist in balancing revenues.
• Review Front Desk logbook for information or incidents and communicate with desk agents.
• Assist guests with services and requests, following established key control policy.
• Inspect all VIP arrival rooms and ensure readiness.
• Attend monthly Wine Hour according to the schedule.
• Run and attend departmental training classes and seminars as needed.
• Supervise all duties performed by the Front Office team.
• Coach and counsel employees when necessary, using correct documentation and techniques.
• Ensure all employees are posted at their stations on time and complete essential duties before departure.
• Schedule for all areas of operation in a timely manner and manage coverage for sick calls or tardiness.
• Meet or exceed service levels required by the Mystery Shopper Survey and guest comment card return ratios.
• Accountable for the guest ledger and its daily maintenance.
• Ensure compliance with cash and credit handling procedures.

Requirements

• 2 years of management experience in hospitality or similar industry.
• Bachelor's degree is preferred.
• Ability to diplomatically deal with difficult situations and people with integrity.
• Effective verbal and written communication skills.
• Experience with Opera and Microsoft Office Suite is preferred.
• Flexible schedule, able to work evenings, weekends, and holidays when needed.

Benefits

• Paid time off
• Medical/dental/vision insurance
• 401k
• Bonus pay