Front Office Manager OEM - starting on 12/9/2024

Marriott International - Sherman, TX

Full-time - Mid Level

Sherman, TX

Accommodation

About the position

The Front Office Manager at Courtyard by Marriott Sherman is responsible for overseeing the front office operations, ensuring exceptional guest experiences, and managing the front desk team. This role involves coordinating daily activities, maintaining high service standards, and implementing operational procedures to enhance efficiency and guest satisfaction.

Responsibilities

• Oversee daily front office operations and ensure compliance with company policies and procedures.
• Manage and train front desk staff to provide excellent customer service.
• Handle guest inquiries, complaints, and requests in a timely and professional manner.
• Monitor and manage room inventory and reservations to maximize occupancy and revenue.
• Prepare and analyze reports related to front office operations and guest feedback.

Requirements

• Proven experience in hotel front office management or a similar role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Proficiency in hotel management software and Microsoft Office Suite.
• Ability to work in a fast-paced environment and handle multiple tasks.

Nice-to-haves

• Experience with revenue management systems.
• Knowledge of local attractions and events to assist guests.
• Bilingual skills to communicate with a diverse clientele.

Benefits

• Competitive hourly wage.
• Opportunities for career advancement within Highgate Hotels.
• Employee discounts at various hotel properties.