Front Office Manager - Soho House Austin

Soho House & Co - Austin, TX

Full-time - Mid Level

Austin, TX

1-10 employees

Food Services and Drinking Places

About the position

The Front Office Manager at Soho House Austin is responsible for overseeing the hotel's front office operations, ensuring a high level of hospitality and service for members and guests. This role involves managing staff, developing efficient processes, and maintaining a positive guest experience while also handling administrative tasks such as budgeting and payroll management.

Responsibilities

• Create and refine processes that enhance member and guest experience.
• Develop and monitor yearly departmental goals related to payroll, expenses, staffing levels, and guest service.
• Create monthly budgets and manage costs related to rooms, expenditures, and staffing.
• Oversee concierge services and provide information about local attractions.
• Supervise and inspire staff to maintain service standards set by Soho House & Co.
• Ensure proper onboarding training for new hires and conduct staff meetings.
• Communicate daily events, guest lists, and occupancy to staff.
• Collaborate with the controller and Purchasing Manager for inventory management.
• Deliver high standards of customer service and resolve guest disputes.

Requirements

• Minimum of 5+ years' experience managing Front Office operations.
• Extensive knowledge of Opera, Salesforce, Open Table, and Google Sheets.
• Detail-oriented with the ability to multitask in a fast-paced environment.
• Excellent verbal and written communication skills.
• Flexible schedule, including evenings and weekends.
• Bilingual language skills are a plus.
• Hospitality Degree preferred.

Benefits

• Health insurance
• Dental insurance
• Paid time off
• Vision insurance