Front Office Manager

$52,062 - $73,674/Yr

Lasting Impressions Dental Spa - Los Angeles, CA

Full-time - Mid Level

Los Angeles, CA

Ambulatory Health Care Services

About the position

We are seeking a dedicated and experienced Front Office Manager to oversee the daily operations of our front desk and ensure exceptional guest experiences. The ideal candidate will possess strong leadership skills, a background in hospitality management, and a passion for providing outstanding service. This role is essential in maintaining the quality and efficiency of our front office operations within a hotel or resort environment.

Responsibilities

• Manage the front desk operations, including overseeing check-in and check-out processes.
• Conduct night audits to ensure accuracy in financial transactions and reporting.
• Supervise front office staff, providing training and support to enhance their performance.
• Maintain effective communication with all departments to ensure seamless guest services.
• Handle guest inquiries, complaints, and feedback with professionalism and courtesy.
• Utilize phone systems efficiently to manage incoming calls and reservations.
• Implement and uphold hotel policies and procedures to maintain high standards of service.
• Ensure that the front office area is well-organized, clean, and welcoming for guests.
• Assist in developing strategies to improve guest satisfaction and operational efficiency.

Requirements

• Proven experience in hotel management or hospitality management roles, preferably as a Front Office Manager or similar position.
• Familiarity with night audit procedures and financial reporting.
• Strong knowledge of phone etiquette and effective communication skills.
• Ability to work well under pressure in a fast-paced environment while maintaining attention to detail.
• Proficient in using hotel management software and phone systems.
• Excellent leadership skills with the ability to motivate and develop team members.
• A commitment to providing exceptional customer service in a resort or hotel setting.

Nice-to-haves

• Multilingual or bilingual abilities are highly desirable for effective guest interactions.

Benefits

• 401(k)
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance