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Kimpton Hotels & Restaurants - Miami Beach, FL
posted 2 months ago
About the position
The Front Office Manager at Kimpton Hotels & Restaurants is responsible for leading all Front Office operations, ensuring a high level of guest service, and providing mentorship and support to the team. This role emphasizes the importance of heartfelt connections and aims to create a welcoming environment for both guests and employees. The manager will oversee daily operations, manage staff schedules, and ensure compliance with service standards, all while fostering a culture of diversity and inclusion.
Responsibilities
- Lead all Front Office operations and maintain high guest service standards.
- Provide support, mentorship, and coaching to the Front Office team.
- Review Front Desk logbook for incidents and communicate with desk agents.
- Assist guests with services and requests, ensuring adherence to key control policies.
- Inspect all VIP arrival rooms and ensure readiness for guests.
- Attend monthly Wine Hour and departmental training classes as needed.
- Supervise all duties performed by the Front Office team and ensure timely completion of tasks.
- Schedule staff for all areas of operation and manage coverage for sick calls or tardiness.
- Meet or exceed service levels required by Mystery Shopper Surveys and guest comment cards.
- Maintain accountability for the guest ledger and its daily maintenance.
Requirements
- 2 years of management experience in hospitality or a similar industry.
- Bachelor's degree preferred.
- Ability to diplomatically handle difficult situations and maintain integrity.
- Effective verbal and written communication skills.
- Experience with Opera and Microsoft Office Suite preferred.
- Flexible schedule to work evenings, weekends, and holidays as needed.
Nice-to-haves
- Experience in a boutique hotel environment.
- Knowledge of fire and emergency procedures.
Benefits
- Diverse and inclusive work environment.
- Opportunities for professional development and training.
