Front Office Manager

$41,600 - $41,600/Yr

Berlin Grande - Millersburg, OH

Full-time - Mid Level

Millersburg, OH

Accommodation

About the position

The Front Office Manager at Berlin Grande Hotel is responsible for overseeing the front desk operations, ensuring exceptional customer service and efficient hotel operations. This role requires a strong background in hotel management, supervisory experience, and a commitment to maintaining high service standards.

Responsibilities

• Manage front office personnel with daily supervision including staffing, training, scheduling, and performance monitoring.
• Check and control room reservations, front office systems, inventory, and scheduling to maximize revenue.
• Supervise and assist staff with front desk and guest service functions.
• Complete necessary shift paperwork ensuring accuracy on all forms and checklists assigned.
• Maintain knowledge of all available package and promotion details.
• Perform essential front desk duties and responsibilities, including working desk shifts.

Requirements

• At least 2 years' experience in a hotel front desk position.
• Prior supervisory experience required.
• Flexible availability including weekends and holidays required.
• Positive attitude and service-minded work ethic.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance