Front Office Manager

About the position

Long Motors is seeking an experienced and dynamic Bilingual Office Manager to lead the Front Desk Team and oversee various administrative areas. This role combines front office management with automotive financial services, ensuring seamless operations and exceptional customer experiences.

Responsibilities

• Supervise front office staff, including receptionists and financial services personnel, to maintain high service standards.
• Manage customer check-in and check-out processes, ensuring timely and accurate financial transactions.
• Oversee finance office workflows, ensuring adherence to state and federal laws and company policies.
• Support the sales team by assisting in structuring deals and maintaining an efficient finance office process.
• Foster positive relationships with customers, addressing their needs and concerns to ensure satisfaction.
• Collaborate with other departments to resolve issues and improve overall service delivery.
• Maintain an organized office environment, ensuring all equipment and processes are functioning properly.
• Monitor inventory of office supplies and order as needed to maintain operational efficiency.

Requirements

• 2+ years of experience in office or financial management within the automotive industry or dealership setting.
• Bilingual in Spanish and English.
• Strong background in hospitality or customer service, with experience in a supervisory role preferred.
• Excellent communication skills, both verbal and written, with proficiency in guest relations.
• Ability to handle challenging situations with professionalism.
• Proficiency in Microsoft Office, particularly Word, Excel and email applications.
• Valid Driver's License and the ability to operate an automobile.

Nice-to-haves

• Familiarity with automotive finance practices and night audit processes is a plus.

Benefits

• Competitive pay.
• Paid time off and a 401(k) program.
• Health, dental, life, and vision insurance.