Front Office Manager

Hayes Street Hotel - Nashville, TN

Full-time - Mid Level

Nashville, TN

101-250 employees

Accommodation

About the position

The Front Office Manager at Hayes Street Hotel is a leadership role focused on providing exceptional guest service and managing daily operations of the front office team. This position is ideal for passionate hospitality professionals who thrive in a team-based environment and are eager to enhance the guest experience through effective leadership and communication.

Responsibilities

• Lead the front office team in delivering outstanding customer service and guest experiences.
• Train and coach team members in guest services, including front desk operations, reservations, and audits.
• Set the tone for guest experiences by demonstrating exceptional service and leadership.
• Coordinate work efforts with team members to achieve high levels of guest and team member satisfaction.
• Perform quality work within deadlines, with or without direct supervision.

Requirements

• Minimum of 2 years of Front Office Manager experience in a branded hotel environment.
• Preferred college degree or coursework in a hospitality-related field.
• Strong knowledge of software applications, especially Microsoft Office and hotel-specific platforms (OnQ, Opera, Fosse, etc.).
• Fluency in English; additional languages, especially Spanish, are beneficial.
• Excellent verbal and written communication skills.
• High energy with effective people skills and a positive attitude.
• Strong leadership and interpersonal skills.
• Superior customer service skills and the ability to multi-task under pressure.
• Full availability to work varied hours, including nights, weekends, and holidays.

Nice-to-haves

• Experience in a boutique hotel environment.
• Knowledge of local attractions and events in Nashville.

Benefits

• $500 sign-on bonus after 90 days of employment in good standing.
• Bonus eligible position.
• 401k retirement plan.
• Health, dental, vision, life, and voluntary insurance options.
• TEAM and travel discounts.
• Vacation, wellness, and holiday pay.
• Career advancement opportunities.