Front Office Manager

Confidential - Palm Beach, FL

Full-time - Mid Level

Palm Beach, FL

About the position

The Front Office Manager is responsible for overseeing the daily operations of the front desk team at a premier resort. This role focuses on ensuring exceptional guest experiences through effective management of front desk operations, communication between departments, and maintaining high hospitality standards.

Responsibilities

• Supervise and lead the front desk staff, ensuring efficient operations and exceptional guest service.
• Manage night audit processes and ensure accurate reporting of daily financial transactions.
• Foster positive guest relations by addressing inquiries, resolving complaints, and providing personalized service.
• Coordinate with housekeeping and maintenance departments to ensure timely room availability and guest satisfaction.
• Maintain knowledge of resort services, local attractions, and events to assist guests effectively.
• Implement training programs for new staff on front desk procedures, phone systems, and customer service best practices.
• Monitor front office performance metrics and develop strategies for improvement.
• Ensure compliance with hotel policies, procedures, and safety regulations.

Requirements

• Previous experience in a front desk or guest services role within the hospitality industry is required.
• Proven experience in a supervisory or management position is preferred.
• Multilingual or bilingual skills are highly desirable to cater to diverse guests.
• Familiarity with resort operations and night audit processes is advantageous.
• Strong communication skills with proficiency in handling phone systems and guest inquiries.
• A passion for delivering exceptional customer service in a fast-paced environment.

Nice-to-haves

• Hotel experience: 1 year (Preferred)

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Vision insurance
• Employee discount