Front Office Manager

Hhm Hotels - Conshohocken, PA

Full-time - Mid Level

Conshohocken, PA

Accommodation

About the position

The Front Office Manager is responsible for managing the hotel front office operations in accordance with established guest service and sustainability standards. This role involves overseeing the daily operations of the front office, ensuring that all associates perform in alignment with the brand or hotel standards and the core values of HHM. The Front Office Manager will play a crucial role in enhancing guest satisfaction by monitoring guest satisfaction scores and implementing strategies to improve departmental performance. In addition to guest service management, the Front Office Manager will be tasked with financial oversight of front office operations. This includes monitoring compliance with accounting controls and procedures, developing and implementing departmental budgets and forecasts, and reviewing capital budget items for approval. The manager will supervise all guest services department managers and ensure that all vendor and personnel contracts are managed effectively throughout the hotel. The role also requires the creation of specific, measurable, achievable, realistic, and timely action plans to address any guest service deficiencies. The Front Office Manager will follow sustainability guidelines as part of HHM's EarthView program and is expected to practice safe work habits, adhering to MSDS and OSHA standards. Other duties may be assigned by management as needed.

Responsibilities

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Monitor guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Monitor all front office financial operations and ensure compliance with accounting controls and procedures.
• Develop, implement and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts.
• Review, submit for approval, and order capital budget items as required.
• Supervise all guest services department managers.
• Review correspondence from guests and incident logs and direct staff according to information obtained.
• Oversee all vendor and personnel contracts throughout the hotel.
• Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking.
• Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
• Follow sustainability guidelines and practices related to HHM's EarthView program.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

Requirements

• Associate's or Bachelor's degree preferred.
• 2 to 5 years hospitality related experience.