FRONT OFFICE MANAGER

$64,680 - $70,000/Yr

OLS Hotels & Resorts - Fresno, CA

Full-time - Entry Level

Fresno, CA

Accommodation

About the position

Springboard Hospitality is a premier third-party hotel management company with a 30+ year history transforming lifestyle hotels, from the islands of Hawaii to the tip of Florida. The Springboard team is dedicated to going Above & Beyond to deliver hotels that transform people, properties & communities. The primary mission of this position is to direct and supervise the daily operations of the hotel's front office within corporate and hotel guidelines to provide the highest standards of courteous service while permitting acceptable profit levels. This position supervises daily operations in maintaining the Front Desk and Guest Services operating efficiently and effectively.

Responsibilities

• Review VIP reservations, amenity orders, and resumes for incoming and in-house guests.
• Compute daily payroll, schedules, and other reports.
• Perform front desk supervisor duties; handling cash, making change and balancing an assigned house bank.
• Remain calm and alert, especially during emergency and/or heavy hotel activity.
• Communicate effectively both verbally and in writing to provide clear direction to staff.
• Organize and coordinate all front office meetings.
• Monitor and report on expenses (Payroll and supplies) to aid in controlling costs.
• Refer and follow up on maintenance issues/problems with Engineering.
• Implement emergency training and procedures to ensure appropriate protection of the hotel's guests, staff and company assets.
• Assist with responsibilities and duties in the absence or heavy volume in the areas of Bell Person, PBX Operator, and Reservationist.

Requirements

• 2+ years of hospitality experience in a similar position; luxury hotel preferred.
• High School diploma or GED required; college degree preferred.
• Advanced knowledge of computer software (including Microsoft Office, outlook) and web analytics tools is preferred.
• Demonstrate a working knowledge of all property safety and security procedures.
• Must be service oriented with excellent customer service and sales skills.
• Must be able to effectively communicate to guests, management, and coworkers.
• Must possess excellent interpersonal and organizational skills.
• Must be able to follow directions with attention to detail, speed and accuracy.
• Must be able to multi-task in a fast-paced work environment.
• Must be able to understand and work with basic financial information and solve basic arithmetic problems.
• Must be able to type 45 wpm and have the ability to input data and access information on the computer.

Nice-to-haves

• Proficient working knowledge of Microsoft Office, Opera preferred.
• Energetic and outgoing personality.
• Ability to exercise confidentiality and discretion.

Benefits

• Competitive Base Salary
• PTO
• Medical, Dental, Vision, Life, Pet Insurance
• 401K
• Costco Membership
• Bereavement Leave
• Management Contract Referral Program
• Education Assistance
• Employee Rates at all of Springboard Hospitality's 35+ Hotels
• Monthly Cell Phone Stipend
• Dry Cleaning Services
• Hotel Level Executive Bonus Program
• Retention Bonuses
• Lead Share Program
• Associate of the Month/Quarter & Company-wide Associate of the Year Programs
• Associate Referral Bonus Program